Refund Policy

Overview

Riven AI, Inc. ("Company", "we", "us") offers a Free tier with no cost and paid subscription plans (Pro and Enterprise) for the Riven AI platform. This Refund Policy outlines our approach to refunds and cancellations.

No Refunds

All subscription fees are non-refundable. Once a payment is processed, we do not issue refunds or credits for any partial subscription period, unused features, or account downgrade.

Cancellation

You may cancel your paid subscription at any time from your account settings or by contacting us. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for subsequent billing periods
• After the billing period ends, your account will revert to the Free tier
• Data exceeding Free tier limits will be preserved for 30 days, after which it may be deleted

Free Tier

The Free tier has no associated charges and does not require a payment method. There is nothing to refund for Free tier usage.

Enterprise Plans

Enterprise customers with custom contracts may have different refund terms as specified in their individual agreements. This policy applies to standard self-serve subscriptions only.

Billing Errors

If you believe you were charged in error (e.g., duplicate charge, charge after cancellation), contact us at galgil39@gmail.com within 30 days. We will investigate and correct any verified billing errors.

Payment Provider

Payments are processed by Paddle, our merchant of record. Paddle handles billing, invoicing, tax collection, and payment processing. For billing inquiries, you may also contact Paddle directly through the receipt or invoice you received.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or through the Service.

Contact

For billing or refund questions, contact us at galgil39@gmail.com.